IMMEDIATE REMOTE PROGRAMMING  ADDS - MOVES - CHANGES
                 * DO YOU NEED HELP WITH PROGRAMMING CHANGES ?
                   *  DO YOU HAVE TIME TO READ THE MANUAL ?
    DO YOU WANT US TO CONNECT TO YOUR SYSTEM TO PROGRAM THE CHANGES FOR YOU NOW ?  MOST CHANGES COMPLETED WITHIN THE HOUR !                                               1-866-99MERLIN
   CALL NOW TOLL FREE   1-866-996-3754 or 1-972-733-0293
         Your Remote System Administrator for:
       AT&T LUCENT AVAYA MERLIN LEGEND / MAGIX
                                              DEFINITY   Telephone Systems
        MERLIN / DEFINITY MAIL MERLIN MESSAGING
                                               Voice Mail Systems

Legend MagicTeleConsulting Provides Our Clients with Expert System Consultation and Support Services. We  recommend solutions based on your current needs, growth plans and budget concerns.

If Your Business Communications rely on a   LUCENT / AVAYA   Merlin Legend  or Merlin Magix or Definity Phone System, We Want To Help. Our Associates Analyze the current System Configuration and then  Consult With You To Ensure that You Are Getting The Maximum Benefit From Your Communications System Investment.

• Has your business changed significantly in the last few years?

• Does anyone in your company know how to program moves and changes on your phone system?

• Do you have to call your technician out every time you need to move or swap extensions?

• Are you considering installing a T-1 line for your voice and data requirements?

• Have you already ordered a T-1 / PRI and now you are "dreading" the cutover?

• Do you have a maintenance contract ?

• Are programming changes and feature activations covered ?

• Are you sure you know how the built in features of your communications and voice mail systems can help you increase employee productivity and cut your costs?

• Have you been told by a telephone sales person that your system is old technology, new parts are no longer manufactured by AVAYA and you should replace it or upgrade to IP technology? 

• Do you remember what you paid for the system new ?

• Do you recall any instance of your system being down?

DID YOU KNOW ? :

Millions of dollars and engineering hours have been invested in research and development at Bell Labs to create the entire Merlin Communications Systems product line since the early 1980's. The Merlin family of communications systems has always been the top rated system in the communications industry and still is today. 

Avaya has invested heavily in a new product known as IP Office. IP Office users have been less than pleased with the reliability of the computer based IP Office system as compared to their old reliable Merlin system.

In order to reduce competition between products and to promote sales of their IP Office product, Avaya made the decision to discontinue production of the very popular Magix system

Even though AVAYA discontinued manufacture of the Merlin Product Line as of Merlin Magix 4.0 in 2006, existing systems will continue to be supported and  new/refurbished expansion modules and replacement parts will be available for many years to come. 

Your system can be programmed to allow designated managers the ability to, in real time, service observe your call center agents?

You can listen in and find out for yourself just how well your customers are being treated while they are talking to your customer service agents?

Utilizing this powerful tool can dramatically improve customer service ratings?

Managers can now hear both sides of the customer service call and be able to "step in" when a critical service issue requires the higher level skills and authority necessary to quickly solve your customers problem 

It is Possible to answer a call that has already gone to voice mail. Call Screening is available in later versions of Magix Systems. You can hear your caller leaving you a voice mail message, You can choose to pick up the phone and stop the recording.

When your business has grown to 10-12 analog lines, it is time to consider digital service. By converting to digital PRI service you will decrease your line and long distance costs as well as increase the number of lines/simultaneous calls to 23. 

When converting to digital T-1 service, You should retain at least 1 analog line for installation and maintenance support.

Your Legend/Magix system can utilize T-1 / PRI digital service, but not all T-1 types are supported. Don't let the sales rep. order your T-1 / PRI service.    We will help you place the order correctly and provide remote support during the conversion.   

You can connect (network) the Merlin Systems of  your branch offices together allowing  3or 4 digit dialing between offices, shared lines and shared voice mail system. 

Your Merlin Legend / Magix can be set up to ensure that your intra lata ( local long distance) calls are billed at the same low rate per minute as you negotiated with your long distance service provider.